Title	The Role of Informal Institutions in the Development of the Financial Services Market
Author	Maksym Dubyna, Olena Panchenko, Olena Bazilinska, Tetyana Donkohlova, Alla Shpomer, Oksana Rudenko
Citation	Vol. 21  No. 11  pp. 207-215
Keywords	informal institution; institutionalism; financial service; economic mentality; economic behavior.

Title	Developing and Pre-Processing a Dataset using a Rhetorical Relation to Build a Question-Answering System based on an Unsupervised Learning Approach
Author	Ashit Kumar Dutta, Abdul Rahaman Wahab sait, Ismail Mohamed Keshta, and Abheer Elhalles
Citation	Vol. 21  No. 11  pp. 199-206
Keywords	Arabic dataset, rhetorical relation, discourse relation, rhetorical structure theory, Question-Answering system, natural language processing.

Title	Emotional Preferences Analysis Using Kansei in Designing The Appearance of User Interface for E-Voting Application
Author	Abdurrohman, Aedah Abd Rahman, Ana Hadiana, Anitawati Mohd Lokman
Citation	Vol. 21  No. 11  pp. 193-198
Keywords	E-Voting, Kansei Engineering, Users’ Preferences, Element Design, Multivariate.

Title	Legal Regulation Of Insurance In Tourism
Author	Uliana Andrusiv, Volodymyr Skrypnyk, Inna Zihunova, Oleksii Klochko
Citation	Vol. 21  No. 11  pp. 189-192
Keywords	Tourism, Contract, Tourism Activity, Insurance, Insurance Policy, Transaction.