Title	Systematic Analysis of Quality of Experience (QoE) Frameworks for Multimedia Services
Author	Asif Ali Laghari, Hui He, Shehnila Zardari, Muhammad Shafiq
Citation	Vol. 17  No. 5  pp. 121-124
Keywords	Quality of Service (QoS), QoE, Multimedia Framework, User needs, Monitoring

Title	Building a hierarchy of user's needs for learner-centered education applications
Author	Thuy Trieu and Dana Petcu
Citation	Vol. 20  No. 8  pp. 119-124
Keywords	User needs, User-centered applications, relationship circles, knowledge score.