Title	An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea
Author	SoonHoo So
Citation	Vol. 7  No. 12  pp. 171-178
Keywords	Call Center, Operational Efficiency, Key Performance Indicators, Caller Satisfaction, DEA, CRM, Business Process Outsourcing

Title	Simulator for evaluating Reliability of Reusable Components in a Domain Interconnection Network
Author	P.K. Suri, Neeraj Garg
Citation	Vol. 8  No. 3  pp. 251-259
Keywords	Software Reusability, Domain Analysis, Sub-domains, Operational Profiles of component, Domain Interconnection Network, System Reliability of Simulation

Title	Legacy Model Reconfiguration Using Graph-Theoretic
Author	Azween Bin Abdullah
Citation	Vol. 8  No. 11  pp. 177-183
Keywords	Model morphism, operational and failure consistencies, model composition, graphnet

Title	Conceptual Design Model Using Operational Data Store(CoDMODS) for Developing Business Intelligence Applications
Author	Muhamad Shahbani, Norshuhada Shiratuddin
Citation	Vol. 11  No. 3  pp. 161-169
Keywords	Operational Data Store, Operational and Tactical Report, Data Warehouse, Business Intelligence, Web Application