Title	A Case for Business Process Deployment for Location Aware Applications
Author	Saqib Ali, Torab Torabi, Hassan Ali
Citation	Vol. 6  No. 8  pp. 118-127
Keywords	Location aware, Business process, Mobile applications, deployment

Title	An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea
Author	SoonHoo So
Citation	Vol. 7  No. 12  pp. 171-178
Keywords	Call Center, Operational Efficiency, Key Performance Indicators, Caller Satisfaction, DEA, CRM, Business Process Outsourcing

Title	Complexity Metrics for Measuring the Understandability and Maintainability of Business Process Models using Goal-Question-Metric (GQM)
Author	Abdul Azim Abdul Ghani, Koh Tieng Wei, Geoffrey Muchiri Muketha, Wong Pei Wen
Citation	Vol. 8  No. 5  pp. 219-225
Keywords	Complexity Metrics, Business Process Modeling and Analysis, Goal-Question-Metric

Title	Alignment-based Similarity Measurement for Action Traces
Author	Juntao GAO, Danchun ZHAO, Hongbo ZHOU, Yongan WANG
Citation	Vol. 14  No. 8  pp. 30-35
Keywords	semantic similarity, action traces, firing sequence, business processes