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Title |
Knowledge Management in Banking Sector and its Impact on Competitive Advantage: An Applied Study to Banks in Jeddah Saudi Arabia |
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Author |
Kamel Khoualdi and Hassan Binibrahim |
| Citation |
Vol. 19 No. 5 pp. 95-102 |
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Abstract |
Input The current study aims at identifying the challenges of implementing knowledge management in the banking sector and determining the levels of competitive advantage in the banking sector in Jeddah - Kingdom of Saudi Arabia. The study also aims at identifying the contributions and added value associated with the implementation of knowledge management in attaining competitive advantage. The analytical descriptive approach was used as a research approach. To collect data, a questionnaire was distributed to achieve the research objectives. The study sample included 300 individuals working in the banking sector in Jeddah. Results of the study shows the impact knowledge management on the achievement and improvement of competitive advantage, on customer satisfaction, and on operational excellence. |
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Keywords |
Knowledge management, competitive advantage, banking sector. |
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