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Exploration of IT Governance Practices and their Effect on Strategic Projects’ Outcomes in Public Sector Organizations of Pakistan


Amanat Ali, Asim Nisar


Vol. 16  No. 8  pp. 10-19


Most IT initiatives in Public Sector Organizations (PSOs) are undertaken in the form of e-government projects which are usually strategic IT projects. However, many of these projects face the risk of being abandoned, over budgeted and/or unfulfilled promises. Project management principles by default, although supportive, do not guarantee the success of these projects. Strategic IT projects need to be brought within the principles of IT Governance (ITG) for their success. The purpose of this study is to explore ITG practices and their effect on strategic IT projects’ implementation success in the PSOs of a less developed country i.e. Pakistan. Mixed research methods have been applied. NVIVO-10 has been applied on qualitative data to analyze various themes and Partial Least Squares (PLS)-based structural equation modeling has been applied on quantitative data to test the proposed model. The findings of the study reveal that the explored practices have small to moderate effect on IT projects’ outcomes. The practice “IT/business Communication and Partnership” found to be the most effective whereas the practice, “IT Structures for Responsiveness and Accountability” proved to be the least effective. The study provides important implications for public managers to improve their IT-related plans, optimize limited resources and consequently, improve & sustain public service delivery. The other courtiers and organizations operating in similar environment can also take the benefit of this study.


Critical success factors, IT governance, IT project success, PLS-based structural equation modeling