Abstract
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With growing digitalization, the banking sector becomes more vulnerable to cyber-attacks, especially phishing attacks, data breaches, and insider attacks. current study examines cybersecurity awareness among Turkish banking staff following a mixed methods process with a grounding in Protection Motivation Theory (PMT). Quantitative information was gathered from 56 bank employees from 11 banks via Turkish and English language questionnaires, whereas qualitative information was gathered through semi-structured interviews with a senior banker and three university academics of cybersecurity, finance, and digital risk. The findings show broad awareness of cybersecurity, technical, and legal. However, both sets of evidence revealed sophisticated but critical behavioral gaps, first in resisting social engineering, understanding insider threat contexts, and operating in uncertainty. Lastly, the study shows that cybersecurity in banking is not just about technology, it also depends on behavior, organizational culture, and the ability to adapt to new threats.
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Keywords
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Cybersecurity Awareness, Turkish Banking Sector, Phishing Attacks, Insider Threats, Data Breaches, Protection Motivation Theory (PMT)
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