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Title |
KNOWLEDGE MANAGEMENT FRAMEWORK IN A TECHNOLOGY SUPPORT ENVIRONMENT |
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Author |
Mohd Hasan Selamat1, Rusli Abdullah, Christi Joseph Paul |
| Citation |
Vol. 6 No. 8 pp. 101-109 |
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Abstract |
Knowledge Management (KM) is the latest managerial buzzword for improving the work processes and creating value for a firm’s operations and development. Firms are showing tremendous interest in implementing KM processes and technologies, and are even beginning to adopt knowledge management as part of their overall business strategy. Thus, the major competitive advantage for a firm lies in the firm’s knowledge and therefore “knowledge management” has become a critical issue. This paper reviews the current knowledge management frameworks used in a global support environment and expose all the gaps that exists in theory and practice of knowledge management. In addition an alternative KM framework was proposed that could be used in a real world organization in order to enhance the frailties identified |
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Keywords |
Knowledge, knowledge management, knowledge management framework, KMD |
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