Title	Classical and Incremental Classification in Data Mining Process
Author	Ahmed Sultan Al-Hegami
Citation	Vol. 7  No. 12  pp. 179-187
Keywords	Knowledge Discovery in Databases (KDD), Data Mining, Incremental Classifier, Decision Tree, Pruning Technique, Splitting Technique

Title	An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea
Author	SoonHoo So
Citation	Vol. 7  No. 12  pp. 171-178
Keywords	Call Center, Operational Efficiency, Key Performance Indicators, Caller Satisfaction, DEA, CRM, Business Process Outsourcing

Title	Evaluation of Existing Group Awareness Mechanisms in a Real-time Distributed Collaborative Writing System
Author	Ahmedul Islam, Gitesh K. Raikundalia
Citation	Vol. 7  No. 12  pp. 161-170
Keywords	Group awareness, awareness mechanism, collaborative document writing

Title	Enhanced Double Weight Code Implementation in Multi-Rate Transmission
Author	Feras N. Hasoon, S. A. Aljunid, M.S. Anuar, Mohammad K. A, Sahbudin Shaari
Citation	Vol. 7  No. 12  pp. 156-160
Keywords	SAC-OCDMA, Double Weight (DW) code, Enhanced Double Weight (EDW) code