Title	Complexity Metrics for Measuring the Understandability and Maintainability of Business Process Models using Goal-Question-Metric (GQM)
Author	Abdul Azim Abdul Ghani, Koh Tieng Wei, Geoffrey Muchiri Muketha, Wong Pei Wen
Citation	Vol. 8  No. 5  pp. 219-225
Keywords	Complexity Metrics, Business Process Modeling and Analysis, Goal-Question-Metric

Title	An Intelligent Mesh Based Multicast Routing Algorithm for MANETs using Particle Swarm Optimization
Author	E. Baburaj, V. Vasudevan
Citation	Vol. 8  No. 5  pp. 214-218
Keywords	multicasting, routing protocols, MANETs, ODMRP, PSO, reliability, transmission rate, overheads

Title	Study on the E-government Security Risk Management
Author	Zhitian Zhou, Congyang Hu
Citation	Vol. 8  No. 5  pp. 208-213
Keywords	e-government, risk management, risk control

Title	The Implementation of Agent-based Complaint Management System
Author	Abu Bakar Md Sultan, Khairunnisa Zainal Abidin, Mohd.Taufik Abdullah
Citation	Vol. 8  No. 5  pp. 205-207
Keywords	Software Agent, Complaint Management, Agent-based System