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Title

An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea

Author

SoonHoo So

Citation

Vol. 7  No. 12  pp. 171-178

Keywords

Call Center, Operational Efficiency, Key Performance Indicators, Caller Satisfaction, DEA, CRM, Business Process Outsourcing


Title

Evaluation of Existing Group Awareness Mechanisms in a Real-time Distributed Collaborative Writing System

Author

Ahmedul Islam, Gitesh K. Raikundalia

Citation

Vol. 7  No. 12  pp. 161-170

Keywords

Group awareness, awareness mechanism, collaborative document writing


Title

Enhanced Double Weight Code Implementation in Multi-Rate Transmission

Author

Feras N. Hasoon, S. A. Aljunid, M.S. Anuar, Mohammad K. A, Sahbudin Shaari

Citation

Vol. 7  No. 12  pp. 156-160

Keywords

SAC-OCDMA, Double Weight (DW) code, Enhanced Double Weight (EDW) code


Title

Token Based Load Balancing in Case of Process Thrashing

Author

P.Neelakantan, M.M.Naidu

Citation

Vol. 7  No. 12  pp. 152-155

Keywords

Process thrashing, Load balancing, TBLB algorithm, Scheduling


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