Title	Using Strategy Mapping and Cause-and-Effect Relationship for Measuring ITSP Implementation
Author	Yusmadi Yah Jusoh, Abdul Razak Hamdan, Aziz Deraman
Citation	Vol. 9  No. 12  pp. 108-116
Keywords	ITSP Implementation, Strategy Mapping, Cause-and-effect Relationship, Project Achievement

Title	A Highly Scalable and Efficient Distributed File Storage System
Author	Fawad Riasat Raja, Adeel Akram
Citation	Vol. 9  No. 12  pp. 101-107
Keywords	Distributed Storage Systems, Peer-to-Peer Networks, Consistent Hashing, Data Blocks

Title	Automatic treatment of the learner’s productions
Author	Aziz Derouichi, Mohammed Karim, ElKaber Hachem
Citation	Vol. 9  No. 12  pp. 96-100
Keywords	Adjustable hypermedium, learner’s pattern, learner’s cognitive state, conceptual maps

Title	Enhancing WLAN MAC Protocol performance using Differentiated VOIP and Data Services Strategy
Author	S.Vijay Bhanu, RM.Chandrasekaran
Citation	Vol. 9  No. 12  pp. 89-95
Keywords	VOIP, WLAN, MAC, EDQ, QOS