Title	Efficient Source Code Plagiarism Identification Based on Greedy String Tilling
Author	Khurram Zeeshan Haider, Tabassam Nawaz, Sami ud Din, Ali Javed
Citation	Vol. 10  No. 12  pp. 204-210
Keywords	GST- Greedy String Tiling, Plagiarism, Algorithm, Source code tokenization

Title	Couple Particles in Action Space for Reinforcement Learning
Author	Akira Notsu, Katsuhiro Honda, Hidetomo Ichihashi
Citation	Vol. 10  No. 12  pp. 200-203
Keywords	Reinforcement Learning, TD-Learning, Particle Filter, Single Pendulum Simulation

Title	Reconstruction of a Complete Dataset from an Incomplete Dataset by PCA (Principal Component Analysis) Technique: Some Results
Author	Sameer S. Prabhune, S.R. Sathe
Citation	Vol. 10  No. 12  pp. 195-199
Keywords	Data Preprocessing, Principal Component Analysis, Missing data

Title	The impact of CRM Dimensions on Call Center Performance
Author	Aliyu Olayemi Abdullateef, Sany Sanuri Mohd Mokhtar, Rushami Zien Yusoff
Citation	Vol. 10  No. 12  pp. 184-194
Keywords	CRM, contact centers, call centers, perceived service quality, first call resolution, inbound, caller satisfaction