Title	A Proposed Smart System Model to Aid Evolution to E-Learning Environment in Public Education Institutes
Author	Maryam S. F. Alrakf
Citation	Vol. 17  No. 5  pp. 146-158
Keywords	Awareness, Computer-aided Education, Entities, Electronic Learning, Model

Title	The relationship between the implementation of customer relationship management, customer satisfaction and organization performance in Iranian businesses
Author	GholamHossein Ghasemi, Manijeh Haghighinasab, Zahra Sadat Mortazavi
Citation	Vol. 17  No. 5  pp. 135-145
Keywords	customer relationship management, customer-oriented management, organization of customer relationship management, operational customer relationship management, customer satisfaction, environmental dynamism and competition, organizational performance

Title	An imperialist competitive algorithm for resource constrained project scheduling with activities flotation
Author	Zahra Akeshteh and Farhad Mardukhi
Citation	Vol. 17  No. 5  pp. 125-134
Keywords	Imperial competitive algorithm, scheduling, resource constrained, activities flotation.

Title	Systematic Analysis of Quality of Experience (QoE) Frameworks for Multimedia Services
Author	Asif Ali Laghari, Hui He, Shehnila Zardari, Muhammad Shafiq
Citation	Vol. 17  No. 5  pp. 121-124
Keywords	Quality of Service (QoS), QoE, Multimedia Framework, User needs, Monitoring