Title	Designing a Question Bank Management System to Support Outcome-Based Education Approach
Author	Azida Zainol
Citation	Vol. 20  No. 4  pp. 21-33
Keywords	Outcome-based Education, Question bank management system, Bloom Taxonomy, Concept of map, Object oriented software development

Title	The Challenges and Benefits of Blockchain in E-government
Author	Mashael Khayyat , Fatima Alhemdi and Renad Alnunu
Citation	Vol. 20  No. 4  pp. 15-20
Keywords	Blockchain, e-Government, Internet, technology.

Title	Towards Offshore Software Maintenance Outsourcing Process Model
Author	Atif Ikram, Masita Abdul Jalil, Amir Bin Ngah, Ahmad Salman Khan
Citation	Vol. 20  No. 4  pp. 6-14
Keywords	Offshore, Software Maintenance, Outsourcing, Process Model, Machine Learning.

Title	The Human Factors and Cybersecurity Policy
Author	Alya A. Qashqari, Asmaa M. Munshi, Haifaa A. Alturkstani, Hadeel T. Ghwati, Dalia H. Alhebshi
Citation	Vol. 20  No. 4  pp. 1-5
Keywords	cybersecurity awareness, human behavior, insider threat, policy.