Title	An Empirical Study of Business Process Modelling and Business Performance in the Mobile Service Industry
Author	Youseef Alotaibi
Citation	Vol. 20  No. 9  pp. 91-105
Keywords	Business process modelling (PM); Business Process Reengineering (BPR); Alignment; Security; Customer Power; Business Performance; Service Quality; Customer Satisfaction; Survey research"

Title	Adapting Na?ve Bayes Model for Text Classification with One-of and Imbalanced Multi-Class Problems
Author	Ahood Almaleh, Muhammad Ahtisham Aslam and Kawther Saeedi"
Citation	Vol. 20  No. 9  pp. 84-90
Keywords	Text classification, multi-class problems, text mining, machine learning.

Title	Inferring Crowd Trip Informatics Using Mobile App in Hajj
Author	Emad Felemban, Faizan Ur Rehman, Atif Naseer and Sardar Asad Ali Biabani"
Citation	Vol. 20  No. 9  pp. 76-83
Keywords	Crowd Management, Spatial Analysis, Temporal Analysis, Hajj, Mobile App, Visualization, Mina."

Title	An Exact Algorithm for the Single-Depot Multiple Travelling Salesman Problem
Author	Zakir Hussain Ahmed and Ibrahim Al-Dayel
Citation	Vol. 20  No. 9  pp. 65-75
Keywords	Multiple travelling salesman problem; NP-hard; Optimal; Exact; Bound; Lexisearch algorithm.