Title	A Model for Value Based Requirement Engineering
Author	Sk. Nahid Hasan, Mohammad Shabbir Hasan, Abdullah Al Mahmood, Jahangir Alam
Citation	Vol. 10  No. 12  pp. 171-177
Keywords	Value Based Requirement Engineering, Product Value, Business Value, Project Value

Title	Optimization of MIMO- FFT based OFDM system performance with minimum BER
Author	M.P.Chitra, S.K. Srivatsa
Citation	Vol. 10  No. 12  pp. 178-183
Keywords	Multi-Input Multi Output (MIMO), orthogonal frequency division multiplexing (OFDM), Bit error rate (BER), signals to noise ratio (SNR), Single input single output (SISO), Space time block code (STBC)

Title	The impact of CRM Dimensions on Call Center Performance
Author	Aliyu Olayemi Abdullateef, Sany Sanuri Mohd Mokhtar, Rushami Zien Yusoff
Citation	Vol. 10  No. 12  pp. 184-194
Keywords	CRM, contact centers, call centers, perceived service quality, first call resolution, inbound, caller satisfaction

Title	Reconstruction of a Complete Dataset from an Incomplete Dataset by PCA (Principal Component Analysis) Technique: Some Results
Author	Sameer S. Prabhune, S.R. Sathe
Citation	Vol. 10  No. 12  pp. 195-199
Keywords	Data Preprocessing, Principal Component Analysis, Missing data