Title	Software optimization of Teaching at a University level
Author	Gabriel C?lin ?ARL?, Marius-Constantin POPESCU, Glicheria DAIANAurora UNGUREANU?DOBRE and Marian DRAGOMIR
Citation	Vol. 17  No. 5  pp. 115-120
Keywords	Psycho-behavioural mobility, the Matlab program system, Cluster, K-means, Performance analysis

Title	Systematic Analysis of Quality of Experience (QoE) Frameworks for Multimedia Services
Author	Asif Ali Laghari, Hui He, Shehnila Zardari, Muhammad Shafiq
Citation	Vol. 17  No. 5  pp. 121-124
Keywords	Quality of Service (QoS), QoE, Multimedia Framework, User needs, Monitoring

Title	An imperialist competitive algorithm for resource constrained project scheduling with activities flotation
Author	Zahra Akeshteh and Farhad Mardukhi
Citation	Vol. 17  No. 5  pp. 125-134
Keywords	Imperial competitive algorithm, scheduling, resource constrained, activities flotation.

Title	The relationship between the implementation of customer relationship management, customer satisfaction and organization performance in Iranian businesses
Author	GholamHossein Ghasemi, Manijeh Haghighinasab, Zahra Sadat Mortazavi
Citation	Vol. 17  No. 5  pp. 135-145
Keywords	customer relationship management, customer-oriented management, organization of customer relationship management, operational customer relationship management, customer satisfaction, environmental dynamism and competition, organizational performance