Title	What IF Analysis Impacting CRM in Medical Sector
Author	Arshi Naim, Kholood Alqahtani, Mohammad Faiz Khan
Citation	Vol. 23  No. 7  pp. 101-108
Keywords	CRM, DSS, Analytical; Operational; Directional; What if Analysis

Title	Design Patterns for Building Context-Aware Transactional Services in PaaS-Enabled Systems
Author	Ettazi Widad, Riane Driss, Nassar Mahmoud
Citation	Vol. 23  No. 7  pp. 91-100
Keywords	Context-awareness, Pervasive Computing, PaaS, Transactional Service, ACTA, Cloud Service Model.

Title	Leadership Development in Students as Part of Attitude Development
Author	Zhou Yongjun, Viktoriia O. Anishchenko, Olena V. Vasylenko, Nataliia V. Iaremenko, and Mykhailo V. Fomin
Citation	Vol. 23  No. 7  pp. 79-90
Keywords	Attitude development, higher educational institutions (HEIs), building leadership attitudes, leadership competencies, self-development.

Title	A Novel Classification Model for Employees Turnover Using Neural Network for Enhancing Job Satisfaction in Organizations
Author	Tarig Mohamed Ahmed
Citation	Vol. 23  No. 7  pp. 71-78
Keywords	Employee Turnover, Classification Model, Machine Learning