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Title |
The Effects of Trust on the Intention of Adopting Business Process Outsourcing: An Empirical Study |
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| Citation |
Vol. 7 No. 10 pp. 118-123 |
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Keywords |
Business Process Outsourcing, Trust, Perceived Benefit, Perceived Risk, Structural Equation Modeling |
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Title |
An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea |
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| Citation |
Vol. 7 No. 12 pp. 171-178 |
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Keywords |
Call Center, Operational Efficiency, Key Performance Indicators, Caller Satisfaction, DEA, CRM, Business Process Outsourcing |
