Title	Design and Implementation of an Intra Public Sector Collaboration Framework using Technology
Author	Sohail Ahmad Phatak, Asim Nisar
Citation	Vol. 17  No. 5  pp. 101-114
Keywords	Intra Public Sector Collaboration Framework, Intra sector Technological Collaboration, Public Sector Organizations, Complaint Management Information System (CMIS), web based software, Technology Sharing

Title	Alternate Dispute Resolution - Free and Speedy Complaint Redressal Framework using Technology: Ombudsmanship at Proverbial Doorstep in Pakistan
Author	Dr. Sohail Ahmad Phatak, Anjum Naveed, Muhammad Sajid Khattak, Muhammad Azam I Chaudhary
Citation	Vol. 22  No. 3  pp. 344-354
Keywords	Grievance Redressal, Networking of Ombudsman, Proverbial doorstep, Collaborative Framework, Collaboration of Ombudsman, Intra Public Sector Collaboration