Title	An Empirical Study of Business Process Modelling and Business Performance in the Mobile Service Industry
Author	Youseef Alotaibi
Citation	Vol. 20  No. 9  pp. 91-105
Keywords	Business process modelling (PM); Business Process Reengineering (BPR); Alignment; Security; Customer Power; Business Performance; Service Quality; Customer Satisfaction; Survey research"

Title	Innovative Model of Conference Attendance Process Reengineering at Majmaah University
Author	Yousef. K Qawqzeh, Mutasim Al Sadig, and Mafawez Alharbi
Citation	Vol. 20  No. 11  pp. 124-130
Keywords	Process reengineering; Procedural reengineering; Algorithm; Modelling; Procedural requirements