Title	Using the Expected Importance and Perceived Satisfaction of Tourists to Construct Indicators for Improvement of Resort Hotel Service Quality
Author	Chun-Nan Lin, Li-Fen Tsai, Pei-Wen Wang, Wen-Jian Su, Jing-Chi Shaw
Citation	Vol. 11  No. 4  pp. 91-94
Keywords	resort hotels, expected importance, perceived satisfaction, indicators for improvement of service quality

Title	Using the Kano Two-Dimensional Quality Model to Evaluate Service Quality of Resort Hotels
Author	Chun-Nan Lin, Li-Fen Tsai, Pei-Wen Wang, Wen-Jian Su, Jing-Chi Shaw
Citation	Vol. 11  No. 5  pp. 84-87
Keywords	resort hotels, Kano Two-Dimensional Quality Model, service quality