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Title
The Effects of Trust on the Intention of Adopting Business Process Outsourcing: An Empirical Study
Author
JaeJon Kim, SoonHoo So, YunHee Lee
Vol. 7 No. 10 pp. 118-123
Keywords
Business Process Outsourcing, Trust, Perceived Benefit, Perceived Risk, Structural Equation Modeling
An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea
SoonHoo So
Vol. 7 No. 12 pp. 171-178
Call Center, Operational Efficiency, Key Performance Indicators, Caller Satisfaction, DEA, CRM, Business Process Outsourcing
Outsourcing as a Modern Form of International Labor Division
Viktoriia Kiptenko, Oleksandra Razumova, Oksana Boriushkina, Vera Romanova, Anna Negoda
Vol. 21 No. 8 pp. 43-50
Outsourcing, International Labor Division, Business Process Outsourcing, Outsourcing and Innovation, Innovation-Active Companies.