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Title
Using the Expected Importance and Perceived Satisfaction of Tourists to Construct Indicators for Improvement of Resort Hotel Service Quality
Author
Chun-Nan Lin, Li-Fen Tsai, Pei-Wen Wang, Wen-Jian Su, Jing-Chi Shaw
Vol. 11 No. 4 pp. 91-94
Keywords
resort hotels, expected importance, perceived satisfaction, indicators for improvement of service quality