Title	Structural Analysis for Customer Satisfaction Change of System Integration Services
Author	Kayo Iizuka, Kazuhiko Tsuda, Mitsuo Wada
Citation	Vol. 6  No. 8  pp. 180-187
Keywords	system integration(SI), customer satisfaction(CS), satisfaction structure, satisfaction change structure, system evaluation

Title	The relationship between the implementation of customer relationship management, customer satisfaction and organization performance in Iranian businesses
Author	GholamHossein Ghasemi, Manijeh Haghighinasab, Zahra Sadat Mortazavi
Citation	Vol. 17  No. 5  pp. 135-145
Keywords	customer relationship management, customer-oriented management, organization of customer relationship management, operational customer relationship management, customer satisfaction, environmental dynamism and competition, organizational performance

Title	An Empirical Study of Business Process Modelling and Business Performance in the Mobile Service Industry
Author	Youseef Alotaibi
Citation	Vol. 20  No. 9  pp. 91-105
Keywords	Business process modelling (PM); Business Process Reengineering (BPR); Alignment; Security; Customer Power; Business Performance; Service Quality; Customer Satisfaction; Survey research"

Title	The Mediating Role of Network Service for Customer Satisfaction during COVID-19 Online Classes: Evidence from University Students
Author	Naveed Akhtar Qureshi and Raheela Haque
Citation	Vol. 23  No. 6  pp. 176-180
Keywords	.Perceived quality, Retailer service, Network service, Customer satisfaction during COVID-19.