Title	Analysis of Relationships among Diverse Types of Software Attributes for Assessing Quality Factors of Gaming Software
Author	Mohammad Asif Ashraf Khan, Mohammad Moinul Hoque, S. M. A. Al-Mamun
Citation	Vol. 10  No. 5  pp. 225-230
Keywords	Software attributes, customer relationship management, gaming software, quality factors, quality assessment

Title	The relationship between the implementation of customer relationship management, customer satisfaction and organization performance in Iranian businesses
Author	GholamHossein Ghasemi, Manijeh Haghighinasab, Zahra Sadat Mortazavi
Citation	Vol. 17  No. 5  pp. 135-145
Keywords	customer relationship management, customer-oriented management, organization of customer relationship management, operational customer relationship management, customer satisfaction, environmental dynamism and competition, organizational performance