To search, Click below search items. |
| All Published Papers Search Service |
|
|
|
Title |
|
|
Author |
Aliyu Olayemi Abdullateef, Sany Sanuri Mohd Mokhtar, Rushami Zien Yusoff |
| Citation |
Vol. 10 No. 12 pp. 184-194 |
|
Keywords |
CRM, contact centers, call centers, perceived service quality, first call resolution, inbound, caller satisfaction |
