Title	An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea
Author	SoonHoo So
Citation	Vol. 7  No. 12  pp. 171-178
Keywords	Call Center, Operational Efficiency, Key Performance Indicators, Caller Satisfaction, DEA, CRM, Business Process Outsourcing

Title	Measurement of Course Learning Outcomes for Data Structure Using the Combination Approach
Author	Loay Alzubaidi
Citation	Vol. 16  No. 1  pp. 57-61
Keywords	ABET, Data Structures, Assessment tool, Course Learning Outcomes, Faculty Course Assessment Report, Key Performance Indicators, Program Learning Outcomes.

Title	Efficiency Model of Information Systems as an Implementation of Key Performance Indicators
Author	Ahmad AbdulQadir AlRababah, Ali AlShahrani, Basil Al-Kasasbeh
Citation	Vol. 16  No. 12  pp. 139-143
Keywords	Information Systems Management, System performance, Key performance Indicators, Data warehouse, Information Systems Integration

Title	Towards Statistical Judgements of Occupational Stressor versus Performance Indication with Impact on Mental and Physical Health of Female College Teachers
Author	Anjum Shaheen, Hussain Saleem, Abida Siddiqui, Samina Saleem, Uzma M. Panhwar, Jamshed Butt
Citation	Vol. 24  No. 7  pp. 73-78
Keywords	College Education, Female Teachers, Job Stressor, Mental Health, Performance Indicator