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Title |
The Effects of Trust on the Intention of Adopting Business Process Outsourcing: An Empirical Study |
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Vol. 7 No. 10 pp. 118-123 |
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Keywords |
Business Process Outsourcing, Trust, Perceived Benefit, Perceived Risk, Structural Equation Modeling |
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Title |
An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea |
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Vol. 7 No. 12 pp. 171-178 |
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Keywords |
Call Center, Operational Efficiency, Key Performance Indicators, Caller Satisfaction, DEA, CRM, Business Process Outsourcing |
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Title |
Eliciting Theory of Software Maintenance Outsourcing Process: A Systematic Literature Review |
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Vol. 18 No. 4 pp. 132-143 |
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Keywords |
Software maintenance outsourcing process model, third party maintenance practices SLR |
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Title |
Towards Offshore Software Maintenance Outsourcing Process Model |
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Author |
Atif Ikram, Masita Abdul Jalil, Amir Bin Ngah, Ahmad Salman Khan |
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Vol. 20 No. 4 pp. 6-14 |
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Keywords |
Offshore, Software Maintenance, Outsourcing, Process Model, Machine Learning. |
