Title	An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea
Author	SoonHoo So
Citation	Vol. 7  No. 12  pp. 171-178
Keywords	Call Center, Operational Efficiency, Key Performance Indicators, Caller Satisfaction, DEA, CRM, Business Process Outsourcing

Title	Generative AI for Industry Transformation: A Systematic Review of ChatGPT’s Capabilities and Integration Challenges
Author	Sayeed Salih, Omayma Husain, Elfadil Abdalla Mohamed Abdalla, Ashraf Osman Ibrahim, Aisha Hassan Abdalla Hashim, Hashim Elshafie, and Abdelwahed Motwakel
Citation	Vol. 25  No. 5  pp. 221-249
Keywords	ChatGPT, generative AI, Industry 4.0, Industry 5.0, operational efficiency, customer satisfaction, sustainability, smart industry