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Title |
An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea |
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Author |
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| Citation |
Vol. 7 No. 12 pp. 171-178 |
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Keywords |
Call Center, Operational Efficiency, Key Performance Indicators, Caller Satisfaction, DEA, CRM, Business Process Outsourcing |
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Title |
Measurement of Course Learning Outcomes for Data Structure Using the Combination Approach |
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Author |
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| Citation |
Vol. 16 No. 1 pp. 57-61 |
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Keywords |
ABET, Data Structures, Assessment tool, Course Learning Outcomes, Faculty Course Assessment Report, Key Performance Indicators, Program Learning Outcomes. |
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Title |
Efficiency Model of Information Systems as an Implementation of Key Performance Indicators |
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Author |
Ahmad AbdulQadir AlRababah, Ali AlShahrani, Basil Al-Kasasbeh |
| Citation |
Vol. 16 No. 12 pp. 139-143 |
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Keywords |
Information Systems Management, System performance, Key performance Indicators, Data warehouse, Information Systems Integration |
