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Title |
Using the Kano Two-Dimensional Quality Model to Evaluate Service Quality of Resort Hotels |
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Author |
Chun-Nan Lin, Li-Fen Tsai, Pei-Wen Wang, Wen-Jian Su, Jing-Chi Shaw |
| Citation |
Vol. 11 No. 5 pp. 84-87 |
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Keywords |
resort hotels, Kano Two-Dimensional Quality Model, service quality |
