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Title
Application of Kano Model to Discuss Tourist Demands on Service Quality in Recreational Travel
Author
Li-Fen Tsai, Y i-Mei Liu, Pei-Wen Wang, Meng-Long Shih, Xin-Min Xie, Jing-Chi Shaw
Vol. 11 No. 3 pp. 249-254
Keywords
Recreation trave, Service quality, Kano Model
Using the Expected Importance and Perceived Satisfaction of Tourists to Construct Indicators for Improvement of Resort Hotel Service Quality
Chun-Nan Lin, Li-Fen Tsai, Pei-Wen Wang, Wen-Jian Su, Jing-Chi Shaw
Vol. 11 No. 4 pp. 91-94
resort hotels, expected importance, perceived satisfaction, indicators for improvement of service quality
Using the Kano Two-Dimensional Quality Model to Evaluate Service Quality of Resort Hotels
Vol. 11 No. 5 pp. 84-87
resort hotels, Kano Two-Dimensional Quality Model, service quality