Title	An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea
Author	SoonHoo So
Citation	Vol. 7  No. 12  pp. 171-178
Keywords	Call Center, Operational Efficiency, Key Performance Indicators, Caller Satisfaction, DEA, CRM, Business Process Outsourcing

Title	Energy Efficient Medium Access Control for Wireless Sensor Networks
Author	Sabitha Ramakrishnan, T.Thyagarajan
Citation	Vol. 9  No. 6  pp. 273-279
Keywords	Wireless Sensor Networks (WSN), Medium Access Control (MAC) IEEE 802.15.4, dynamic power control, Received Signal Strength Indicator (RSSI), Link Quality Indicator (LQI), Energy Efficient Protocol

Title	Development of Taekwondo Trainer System for Training on Electronic Protector with Hitting Target Indicator
Author	Youngrok Song, Yuyong Jeon, Gyuseok Park, Hongsub An, Taehyun Hwang, Hojae Lee, Sangmin Lee
Citation	Vol. 10  No. 6  pp. 51-56
Keywords	Taekwondo Trainer system, Target Indicator, Electronic Protector

Title	Using the Expected Importance and Perceived Satisfaction of Tourists to Construct Indicators for Improvement of Resort Hotel Service Quality
Author	Chun-Nan Lin, Li-Fen Tsai, Pei-Wen Wang, Wen-Jian Su, Jing-Chi Shaw
Citation	Vol. 11  No. 4  pp. 91-94
Keywords	resort hotels, expected importance, perceived satisfaction, indicators for improvement of service quality