Title	The Implementation of Agent-based Complaint Management System
Author	Abu Bakar Md Sultan, Khairunnisa Zainal Abidin, Mohd.Taufik Abdullah
Citation	Vol. 8  No. 5  pp. 205-207
Keywords	Software Agent, Complaint Management, Agent-based System

Title	Design and Implementation of an Intra Public Sector Collaboration Framework using Technology
Author	Sohail Ahmad Phatak, Asim Nisar
Citation	Vol. 17  No. 5  pp. 101-114
Keywords	Intra Public Sector Collaboration Framework, Intra sector Technological Collaboration, Public Sector Organizations, Complaint Management Information System (CMIS), web based software, Technology Sharing