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Title |
An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea |
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Author |
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| Citation |
Vol. 7 No. 12 pp. 171-178 |
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Keywords |
Call Center, Operational Efficiency, Key Performance Indicators, Caller Satisfaction, DEA, CRM, Business Process Outsourcing |
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Title |
Outsourcing as a Modern Form of International Labor Division |
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Author |
Viktoriia Kiptenko, Oleksandra Razumova, Oksana Boriushkina, Vera Romanova, Anna Negoda |
| Citation |
Vol. 21 No. 8 pp. 43-50 |
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Keywords |
Outsourcing, International Labor Division, Business Process Outsourcing, Outsourcing and Innovation, Innovation-Active Companies. |
