Title	A New method of the decision-makers’ needs treatment
Author	Outfarouin Ahmad, Abdali Abdelmouna?m and Zahid Noureddine
Citation	Vol. 17  No. 4  pp. 152-159
Keywords	Decisional information systems, decision-maker needs, decision-maker requirements engineering, treatment process, business intelligence.

Title	Data Visualization and Visual Data Analytics in ITSM
Author	Donia Y. Badawood
Citation	Vol. 23  No. 6  pp. 68-76
Keywords	. Data Analytics, Data Visualization, ITSM, Business Intelligence.